Effective Date: 01/09/2025

Welcome to IVA Jewels! These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to these Terms. Please read them carefully.

1. General

• The website ivajewels.in (or applicable domain) is owned and operated by IVA Jewels.

• By using our website, you agree to comply with our Terms and applicable laws.

• We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Orders

• All jewelry items are described as accurately as possible, but slight variations (color, texture, size) may occur due to natural materials or screen settings.

• Placing an order means you agree to purchase the product at the listed price (including applicable taxes and shipping fees).

• IVA Jewels reserves the right to cancel or refuse any order if fraud or incorrect pricing is suspected.

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR) unless otherwise stated.

• Payments must be made through our secure payment gateways.

• We do not store your complete payment details — transactions are processed via trusted third-party providers.

4. Shipping & Delivery

• We ship orders across India (and selected international locations if mentioned).

• Estimated delivery times are provided but may vary due to courier delays, natural events, or holidays.

• Customers are responsible for providing accurate shipping information. IVA Jewels is not liable for delays or losses due to incorrect details.

5. Returns & Exchanges

• Refunds are only applicable for damaged, defective, or incorrect items.

• To request a refund, you must raise a request within 48 hours of delivery with unedited unboxing video and photos as proof.

6. Intellectual Property

• All content on this website (logo, images, text, designs) belongs to IVA Jewels and is protected by copyright/trademark laws.

• You may not copy, reproduce, or use our content without prior written permission.

7. Limitation of Liability

• IVA Jewels is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

• Our liability is limited to the value of the purchased product.

8. Privacy

• Your use of our website is also governed by our Privacy Policy.

• Please review it to understand how we collect and use your information.

9. Governing Law

• These Terms & Conditions are governed by the laws of India.

• Any disputes will be subject to the jurisdiction of the courts in Kerala, India.

10. Contact Us

For any questions about these Terms & Conditions:

📧 Email: ivajewels.official@gmail.com